Terms and Conditions

Taxes

If applicable.

Payment Terms

Due upon placing order; Visa, MasterCard, American Express, Discover accepted. Some exceptions may apply.

Pricing

Subject to change.

Freight

PRE-Paid by customer with exception to the following: Freight costs included in pallet pricing on Disposable products purchased by a full pallet order (same item# or mixed item#’s) and shipped to one location within the continental U.S.A. in a single delivery.

Order Placement

Orders can be placed directly with our customer service via the following methods:

  1. Direct customer service phone: (330) 837-7700 or toll free (877) 837-7780
  2. Direct customer service e-mail: [email protected]
  3. Direct customer service website: www.foamkitsolutions.com

Lead Time

Normal lead time for product(s) could range from 3-10 business days depending on stock availability and customer’s location in proximity to our warehouses.

Returned Goods, Shortage and/or Damaged Goods

User error of our product(s) is non-refundable. Each user error has documented cause and effect to determine if an issue is of User Error and is easy to identify with these products.
No materials shall be returned without specific authorization from Foam Kit Solutions, LLC. A returned authorization number and shipping instructions must be obtained prior to returning non-conforming goods. Goods returned freight must be prepaid by the customer and/or without written authorization number will not be accepted for return.

Returned Goods

RGA Number required. (Please contact customer service to obtain this number.)

Re-Stocking Fees

25% of original invoiced price if product is within three months of expiration and in good, sellable condition. Freight for returned product will be paid by the customer. Charges waived only with the consent of Foam Kit Solutions Sales Manager. No product will be accepted for restock within three months of expiration date.

Shortage and Damage

Title to all merchandise passes to the purchaser at the shipping point. All product shortages and damage are the responsibility of the carrier. It is the purchaser’s responsibility to inspect all received merchandise and to file all resulting claims with carrier.

Technical Service

Foam Kit Solutions’ proactive product application/technical service support can be accessed via our direct customer service phone: (330) 837-7700 or toll free (877) 837-7780. To increase efficiency and provide timely response of any and all inquiries, specific reference to product and item number will further enhance our technical service. Technical information regarding our products can be obtained via our website at www.foamkitsolutions.com.

Warranties and Specifications

As stated on Technical Data Sheets (TDS) and on product packaging.